Sales Promotions and Personal Selling

Sales Promotion is marketing communication activities, other than adversting, personal selling and public relations, in which a short-term incentive motivates consumers or members of the distribution channel to purchase a good or service immediately, either by lowering the price or by adding value.

On my last blogpost I talked about Advertising.

ADVERTISING offers a consumer a reason to buy, while SALES PROMOTIONS offers an incentive to buy. For example, Sephora could be promotiong a new lip gloss on a commercial today and because the lip gloss is new that gives me a reason to buy it, because I would want to try out the new product. Now two weeks could pass and Sephora could be promoting the SAME product but now they could be selling it for half price, that would give me the incentive to buy it, because not only is the product still new, it is now cheaper.

There are alot of Consumers and Sales Promotion goals.

• Type of buyer: Loyal Customers which are people who buy a certain product all the time. (I consider myself a loyal customer and I am pretty sure the staff of the Sephora on 42nd st. would agree)
• Sales Promotion Examples: Loyalty marketing programs such as frequent buy cards or frequent shopper clubs. (I have a Sephora shopper's card and whenever I purchase anything from Sephora I am guarenteed 5% off my next purchase. I also get emails from Sephora about new products and upcoming sales.)
• Desired Result: For the consumer to stay a loyal costumer. 
   

• Type of buyer: Competitors customers which are people who buy a competitor's product must or all of the time.
• Sales Promotion Examples: Sampling products so that future consumers can get a feel of the product and what a company is offering. (In Sephora stores before you purchase a product they have samplers around, and tools that you can yuse to sample a product)
• Desired Result: To pursuade the consumer to switch to your company.

• Type of buyer: Brand Switchers which are people who buy a variety of products in the category. (Usually these are people who don't have a preference if they like make up they will buy make up from any cosmetic store.)
•  Sales Promotion Examples: Any promotion that lowers the price of product, such as coupons. (Lower prices may be likely to give a person the incentive to buy the product a company is selling.)
• Desired Result: To get the consumer to buy their product.

•  Type of buyer: Price buyers: Which are people who consistently buy the least expensive brand.
• Sales Promotion Examples: Coupons, refunds and or trade deals that reduce the price of the brand to match that of the braind that woukd have been purchased.
• Desired Result: Appeal with low prices or supply added value that makes price less important.

Sephora offers a lot of Sales promotions.

Sephora offers a variety of coupons, rebates and premiums.

Coupons: A coupon is a certificate that entitiles consumers to an immediate price reductions when they buy a product.

Last week when I bought my super shimmer lip gloss from sephora, I brought in a coupon that takes off $2 dollars. The lip gloss was reguarly priced at $10, so with my $2 I saved and my 5% perent reduction from using my sephora card, I only paid about $6 dollars for the lip gloss

Rebate: Rebates are similar to coupons, they offer the purchaser a price reduction, because the consumer must mail in a rebate form and some proof of purchase, the reward is not immediate.

Premiums: Premiums are an extra item offered to the consumer usually in exchange for some proof that the promoted product has been purchased. (Sometimes at Sephora when I buy a certain product or product or products I get a free gift. This past week I bought $30 worth of lip gloss and blush because of my purchases I was given a free blush brush.)



Me and my free Blush Brush I received from Sephora. Also, in case anyone is wondering I am wearing Sephora's line of "Colorful Mono Eyeshadow" the color I am wearing is "City Fog 02" it sells for $12 and the blush I am wearing is Sephora's collection of "Blush me! Mono" the color I am wearing is "Framboise Attraction 3" it sells for $12.



Advertising and public relations

The company of Sephora is a well known cosmetic company. You can find advertisements for Sephora all over. They invest about $100,000+ on billboard ad's around the world. They advertise and market themselves in magazines, posters, billboards,blogs and etc. With Sephora staying on top with their advertising techniques Sephora's popularity is on the rise and staying on top.

Retailing (Shopping at Sephora)

So today was my short day at school and I decided to do a little shopping. Of course I decided to go to Sephora because Sephora is one of my favorite stores. I hopped on the 2 train and got off on 42nd-Times Square. I went to a Sephora store and went on a hunt for my Sephora's Super Shimmer Lip Gloss. When I entered the store I was greeted by one of the many sales associates. Karen (which was the sales associate, I always look at name tags) first told me about the new items in stock and if I would like to try a sample. I took my time and looked at the samples (I am definitely going back to buy some Sephora Nude Lip plumper tomorrow). Anywho she then asked if there was anything specific that I was looking for, I told her I was looking for Sephora's Super Shimmer Lip Gloss, she proceeded to take me to the section where that specific lip gloss is. She then asked me what color am I looking for and I told her RED VELVET. Unfortunately that color was sold out, instead of Karen pushing other products on me, she gave me two options. The first option was to order the lip gloss online. Then she reminded me that there was another Sephora store down the block that should have what I was looking for. Before I left she took the time out to call the other Sephora store to see if the product I wanted was in the stock this way I wouldn't waste time making an unneccessary trip. Thankfully the other store had it and in less then ten minutes I purchased the item I wanted. It was a great Sephora experience, I definitely have no complaints.



 

Consumer decision making

The cosmetic industry is expanding and with so many companies on the rise Sephora comes up with new gimmicks and products to keep consumers wanting more. When you think of make-up you usually think of teenagers or women, but Sephora products are timeless. Sephora came up with "Hello Kitty at Sephora". This line appeals to all ages. Hello Kitty was introduced in 1974 (it was introduced in 1976 in the United States). With her feminine and fun appearance she is found irresistible by a female of any age (even though it was originally aimed for the pre-adolescent female market). With that bit of information on Hello Kitty you can see why Sephora decided to incorporate Hello Kitty into their line of products.Some lip products you can get from the Hello Kitty line are:

• Hello Kitty Lip Balm - $9.00
• Hello Kitty Sweet Gloss - $16.00

Developing a Global Vision (More information)

On my last blogpost I focused on the Breast Cancer Awareness that Sephora contributes to. The major fact that I forgot to mention was the "GLOBAL" aspect of the company. Sephora has stores in many places outside of the United States. You can find Sephora stores in France, England, Spain, Poland, Portugal, Italy, Greece, Luxembourg, Monaco, Romania, Czech Republic, Russia, the United States and ETC. Sephora also caters to the countries because Sephora makes an effort to try and translate their products names, ingredients and directions to the language of the country they are selling to. Also, Sephora is partnered with a other stores so it makes their global effort expand. When you see a Macy's or Bloomingdales, if you go to their cosmetic section you are sure to find Sephora's line of cosmetics.

Developing a Global Vision

Sephora is aware of beauty needs of females all over being that they are a cosmetic company. Sephora may be a cosmetic company but they support so much more then just looking good. Sephora supports Breast Cancer Awareness. In support of Breast Cancer Awareness Sephora has a line of "Pink" Products. Whenever a "Pink" product is puchased, Sephora gives back a portion of the money to Breast Cancer research. Each product has a different donation amount.

When Puchased

• Sephora's Fusion Beauty LipFusion Color Shine in Kiss ,which costs $38, five percent of the profits of this gorgeous shade will be donated to the Breast Cancer Awareness Foundation. Here is a list of some other products that helps with the awareness when purchased.
• Clarins Lip Colour Tint in Pink Sorbet, which cost $19.00, 15 percent of the sales of this lip-smacking gloss to the Evelyn Lauder Breast Cancer Foundation.
• Sephora BCA Mini Kabuki Brush, which cost $10.00, the net proceeds from each sale will be donated to the Breast Cancer Research Foundation.
• Stila BCA It Gloss Trio, which cost, $34.00, a portion of proceeds will benefit the Breast Cancer Research Foundation.
• LORAC Perfectly Pink, which cost $25.00 a portion of proceeds will benefit the National Breast Cancer Coalition Fund.
• DuWop Power Kiss, which cost, $22.50 a portion of proceeds go to Cancer and Careers, an organization that inspires career women with cancer to charge ahead.

 As time goes on Sephora's line of "Pink" products is expanding. I only took the time to tell you about their lip gloss line but Sephora's line of "Pink" products consist of everything from lip gloss to lotions. Sephora is not only expanding beauty, they are also spreading AWARENESS.

Ethics and Social Responsibility

Sephora's ethics go hand in hand in how they continue to expand their company and the way they they target their customers. You can find Sephora stores all over the world. In each store, you see diversity. Sephora does not discriminate in the people that they hire at all or who they sell to. Race, Religion, Gender none of that matters when applying to a Sephora store. This also corresponds in how they sell to customers. When looking in magazines or even at the billboards of a Sephora advertisment you see different people. Sephora targets any females, they just do not cater to one look. When working in a Sephora company, whether its one of the many Sephora stores or one of the headquarters, you will be sure to see different people and even hear different languages. Regardless of the diversity these people come together to help make Sephora better. In order to make sure the work space is at its best. Sephora updates there code of ethics once every few years. Before updating it they take a survey and the survey helps determine what should be changed or kept the same in their list of ethics. Sephora started doing the surveys back in 2000. The reason for this was to make sure that their code of ethics and their policies weren't too vague or complicated. Their policy seems to be a success because the success of Sephora has been growing and continues to grow with time. And Sephora continues to use that same code of ethics when advertising to the public. Sephora discriminates no one, and sells to all.